Shipping & Delivery
Domestic Shipping Policy
At HYG Inc., we’re committed to delivering your orders quickly and safely within the United States. We partner with trusted carriers including UPS Ground, USPS, and professional trucking services to ensure timely and reliable delivery.
Processing Time:
Please allow 1–5 business days for order processing and packaging, pending credit card authorization. Delivery times may vary depending on your location.
Shipping Restrictions:
We currently do not offer international shipping. P.O. Boxes are not supported—please provide a valid street address for delivery.
Returns & Replacements
Your satisfaction matters to us. If you're not completely happy with your purchase, we offer a hassle-free return and exchange process.
Return Window:
Returns or exchanges are accepted within 30 days of your purchase date.
Return Address:
Please ship your item(s) to the following address:
HYG Inc. – Returns Department
15025 Proctor Ave
City of Industry, CA 91746
Refund Policy:
Refunds include the cost of the returned item(s) and applicable taxes. Original shipping fees are non-refundable.
Payment & Ordering Information
We accept the following payment methods for online purchases:
- Visa
- MasterCard
- American Express
- Discover
- Debit cards with Visa or MasterCard logo
Please Note:
Billing and shipping addresses must match.
We do not accept checks, cash, money orders, COD, gift cards, or prepaid cards.
Customer Support
Need help with your order? Our support team is here for you!
Email us at: order@hyginc.com
Please include your order number for faster service.
Security & Privacy
Your safety is our priority. All payment information is securely encrypted and verified. HYG Inc. reserves the right to cancel any transaction suspected of fraud or unauthorized activity.
For more details, please review our Terms & Conditions and Privacy Policy.